CHANGING THE WORLD!

This summer, I worked as a Summer Resident Assistant for the UIS Housing Department. I mostly worked with the East Side of campus since I'll be working there next school year. One requirement that I know that I'm going to regret is the 4 hour required desk shift at the Central Housing Office (respectfully dubbed HCOM). When it comes to professionalism, I make sure I put on my shiny shoes and my professional voice for the customer, yet, after working at HCOM within the past three months, I discovered how rude people these days. I try to treat people with the same customer service that I would hope to get when I call for questions/comments/concerns, however, caution is thrown in the wind and the profanity and insults come flying at us. However, I was looking at ways to improve my customer service capabilities and I think people should be glad that I don't answer the phone like this: